Privacy Policy

Cookies

This website uses cookies to ensure you get the best experience on our site and to provide a comment feature. To analyze our traffic, we use basic Google Analytics implementation with anonymized data. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the Missing-Link website. To understand more about how we use cookies, or for information on how to change your cookie settings, please see our Privacy Policy.

Missing-Link Privacy Policy

This Privacy Policy has been updated on 21th Mar 2019.

Summary

At Missing-Link, we are 100% committed to protecting the privacy and security of our customers and site visitors. We will process your personal data only in accordance with relevant data protection legislation and good data processing practice. If you have any questions about how we Protect Your Privacy, send us a mail at dataprotection@missing-link.fi

For all our services, the data controller — the company that’s responsible for your privacy— is Missing-Link.

We at Missing-Link collect and use your personal data (e.g. your name, email address and telephone number) for various reasons such as to provide you with our services and to enhance and personalize your customer experience.

In this Privacy Notice, we tell you about Missing-Link’s personal data processing in general and provide information on how we use personal data about you in specific situations such as for marketing, when you apply for a job at Missing-Link, when you enter a contract with Missing-Link and when you visit the missing-link.fi website (“Website”) or functions linked to the Website.

This Privacy Notice contains the following information:

  • Why do we process your personal data?   
  • What kind of information do we collect about you?
  • How do we use the information about you?
  • Do we share information on you to others?
  • For how long do we store information on you?
  • What are cookies and how are they used on this website?
  • What are your rights related to personal data processing?
  • What to understand before clicking links to third party websites?
  • Can this Privacy Notice be changed?
  • How to contact us?

You can find more detailed information about how Missing-Link processes personal data on the following topics by clicking on the link:

Marketing privacy notice (LINK)

Customers and Business Partners (LINK)

Why do we process your personal data?

We may collect personal data on you for a variety of reasons. For more information on a specific type of data processing, please look to the topic specific privacy notices listed above, such as our Marketing Privacy Notice.

What all personal data processing by Missing-Link has in common is that the data processing is necessary in order for Missing-Link to carry out its rights or obligations related to you. For example, if you are a customer, by collecting your personal data we may aim to provide you with the services you have requested; develop, enhance and personalize your customer experience; maintain and develop our customer relationship with you; and communicate with you more efficiently.

What kind of information do we collect about you?

We primarily collect personal data directly from you. You may provide us data for example by contacting us, or providing feedback, registering as a user of our services, applying for a job, subscribing to our newsletters or other material, commenting on or discussing any content on the Website, or downloading or uploading material.

The types of personal data we collect on you typically include information such as:

  • your identification and contact details, such as your name, company, email address and telephone number;
  • information on the customer relationship, such as communication preferences, your product interests and the use of Missing-Link products and services;
  • your login information such as the user name and password in Missing-Link Login Account or in Preference Center; and
    technical information, such as your IP address.

It is always up to you whether you want to give personal data to us. If you choose not to do so, please note that we might not be able to carry out an action you have requested. We may not be able to, for example, register you as a user, consider your job application, or provide you with our products or services.

When necessary, we may also use cookies and related technologies provided to us by third parties, and create new information by analysing the data we already have on you. For more information about the cookies is provided below in the section “What are cookies and how are they used on this website?”

How do we use the information about you?

How we use information on you depends on why the information was originally collected. To give you an idea of how we process personal data, we have included some examples below. For more detailed information, please see our topic specific privacy notices.

In general, we tend to use your personal data especially for the following purposes:

  • to sell products and services to you;
  • to procure products and services from you;
  • to deliver goods or services to you;
  • to provide customer support for sold goods or services;
  • to conduct surveys;
  • to secure and optimize the website experience;
  • to provide marketing communication;
  • to secure and control the access to Missing-Link premises;
  • to carry out the recruitment process; or
  • to otherwise enable us to fulfil our legal and contractual obligations

Do we share information on you to others?

We use third parties, such as service providers, to collect, store and process personal data on our behalf. Such service providers are only allowed to process your personal data to the extent necessary for them to provide the service we have requested from them. As a main rule, they are not allowed to use your personal data for the benefit of their own business.

In order to protect your privacy, we require that all our service providers keep the personal data we provide them confidential and adequately secure. They are also required to abide by data processing agreements and applicable data protection legislation.

Additionally, Missing-Link may disclose and transfer your personal data within the Missing-Link group of companies.

For how long do we store information on you?

We store personal data only as long as is necessary to fulfil our rights and obligations related to the data. However, as these rights and obligations vary from one processing situation to another, we provide more information on such storage times in the topic specific privacy notices.

Once personal data is no longer necessary, we delete it or anonymize it as soon as possible

What are cookies and how are they used on this website?

We use cookies on the Website to improve the Website’s functionality and to obtain information regarding visits to the Website.

Cookies are small text files stored on your computer’s hard drive which allow your computer to be recognized by the Website. We may use either cookies which save a file on your computer permanently (permanent cookies) or cookies which disappear when your browser is closed (session cookies).

With the help of cookies, we may collect information about, for example, your computer, IP address, operating system and browser type. This information generally includes data which does not allow individual identification of information relating to a specific user. If, however, we hold personal data about you, information collected by the use of cookies may be combined with such data.

Information gathered by cookies is used for statistical and analytical purposes such as maintaining statistics regarding the use of the Website, to conduct surveys in order to improve the Website and/or Missing-Link ‘s other products and services, to determine which parts of the Website are most popular, to provide information to third parties so that appropriate advertising may be directed to you, and to optimize the use of the Website. Cookies are also used to recognize you when you return to the Website in order to, for example, provide you with information related to your own interests.

We could use a range of third party tools on this Website to enable features such as social media sharing and survey forms. In some cases, these third-party tools will place a cookie on your computer and use tracking technology for the purpose of personalizing your experience or targeting advertising. These third-party cookies may include, among others, AddThis, Adform, Crazy Egg, Google Analytics, Google Tag Manager, NewRelic, and Typekit by Adobe. Please refer to the privacy notices of each cookie provider for more information on their privacy practices.

You may choose to refuse cookies and delete cookies by using the settings and features of your browser. As your browser may be set to accept cookies by default, we encourage you to review your browser settings in case you are concerned about the use of cookies on the Website. Please note, however, that some parts of the Website may require cookies to function. Should you choose to set your browser to refuse cookies, you may be unable to access such parts of the Website.

How do we protect information on you?

Missing-Link uses robust measures to protect the personal data it holds. These measures include guidelines, procedures and protections meant to limit third party access to the data, but also measures taken in order to limit our own personnel’s and service providers’ access to data they do not need in their tasks. In case you wish to learn more about our security measures, you can contact our privacy office.

What are your rights related to personal data processing?

As a registered Missing-Link customer, you may access and amend your contact details and other profile information at any time through the Missing-Link user account you have registered.

You have the right to access the personal data we have collected on you and request that we erase or rectify any erroneous, unnecessary, incomplete or obsolete personal data. In addition, you have the right to withdraw your consent to or otherwise opt-out of the collection of location data and/or direct marketing.

You may use the rights described above and/or express any concern you might have about our use of your personal data by contacting our Privacy Office via the contact details provided below in the section titled “How to contact us?”.

We will do our best to resolve any issue you might have related to our processing of your data. However, if you are not satisfied with our answers or actions, you may always turn to your national data protection authority.

What to understand before clicking links to third party websites?

The Website may contain links to third party websites. Please note that Missing-Link is not responsible for the privacy practices or contents of any such third-party website. Since this Privacy Notice only applies to this Website, you should read the privacy notices of websites when you open them.

Can this Privacy Notice be changed?

We may update this Privacy Notice at any time without expressly notifying you of such changes. The up-to-date version of the Privacy Notice can always be found on this Website.

We recommend that you revisit this Privacy Policy from time to time in order to review any possible changes.

How to contact us?

If you have any questions or requests regarding this Privacy Policy or the personal data we at Missing-Link hold about you, please contact our Office:

  • By email dataprotection@missing-link.fi
  • By visiting us in person at Missing-Link Office

Marketing privacy notice

This Marketing Privacy Notice has been updated on 21st Mar 2019.

Missing-Link uses your personal data in order to provide you with a better customer experience and ensure that the marketing material we send to you reflects your personal preferences.

In this Marketing Privacy Notice, we explain how we use personal data we collect about you for marketing purposes. This Marketing Privacy Notice contains the following information:

  • Why do you receive marketing from Missing-Link?
  • How do we use your personal data for marketing?
  • What kind of information about you do we use for marketing purposes?
  • How can you affect the marketing you are receiving?

For further information about Missing-Link personal data processing and your rights related to it, please see our Privacy Notice.

Why do you receive marketing from Missing-Link?

We send information about our products and services to existing customers whose contact information we have obtained over the course of our customer relationship with them. We may also send marketing emails to persons who have expressed an interest in purchasing Missing-Link products or services, or whom we believe to otherwise be interested in Missing-Link products or services.

We only send marketing to you if you have given us your consent to such marketing. Typically, such consent is collected when you register as a user to Missing-link.fi or sign up to receive information at an event.

If you no longer wish to receive marketing from Missing-Link, or you would like to update your marketing preferences, you can do so easily by following the instruction provided in the section titled “How can you affect the marketing you are receiving?”

How do we use your personal data for marketing?

We use your personal data in order to send you information about such Missing-Link services, partners, promotions and events that we believe may interest you. We may also use personal data to develop our websites and services and to measure the effectiveness of our marketing.

We keep your personal data for marketing purposes for as long as you want to receive marketing from us.If you decide to opt-out of or withdraw your consent to our marketing, we will no longer use your personal data for this purpose. If the data is not needed for some other purpose (e.g. to carry out our customer relationship), we will delete the data without undue delay.

We send marketing messages mainly by email, text messages or by telephone.

In order to show marketing messages in social media, we may need to share your personal data with different social media platforms such as Facebook, LinkedIn or Google. For more information on how these companies process personal data, please see their respective privacy notices. For more information on how we use service providers and otherwise share information to third parties, please see our Privacy Notice .

What kind of information about you do we use for marketing purposes?

In order to provide you with marketing suited to your preferences, we need information on you. Typically, we collect this information directly from you as you use our services.

For the purposes mentioned in this Privacy Notice, we collect the following groups of data of you:

  • Your basic identification and contact details
  • This may include for example your name, company, telephone number, email address and other information that you provide us.
  • Your account information:you provide us information when registering into and using the Missing-Link website. This data may include for example your user name, password and personal preference information.
  • Information about your customer relationship with Missing-Link: we collect personal data when you purchase our products and services. This data may include for example information about your previous purchases of Missing-Link products and services, your billing information, information about Missing-Link events you have participated in, and feedback you have given us.
  • Information on how you use our website: we use cookies and web beacons to collect data on how you use our websites and view our marketing emails. This may include for example information on which Missing-Link websites you have visited, how long you stayed on them, which items you clicked on and your IP-address. To know more about the use of cookies, please see our Privacy Notice.
  • Information derived from your use of our services: with the help of the personal data you have given us and the information we have collected on how you use our services, we use analytics to build up a profile based on your interests. These profiles are often based on online behavior and population segments, such as age brackets, interests, studies and work experience. In certain situations, we may also combine this information with data provided to us by third parties.

How can you affect the marketing you are receiving?

You can easily withdraw consent our marketing messages by clicking the ‘unsubscribe’ link at the bottom of each marketing email.

You may also choose to stop receiving direct marketing communications from Missing-Link at any time by sending notice of your decision to Missing-Link using the following contact details:

  • by email at dataprotection@missing-link.fi
  • by visiting us in person at

For more information on your rights related to personal data processing, please see the Privacy Notice.

Customers and Business Partners

This Customers and Business Partners Privacy Notice has been updated on 21st Mar 2019.

We at Missing-Link are committed to protect the personal data of individuals representing our contractual partner such as supplier or customer company, and handle their personal data in a transparent and fair manner complying with the applicable privacy laws.

The purpose of this notice is to inform you, as a representative of our business partner, about our processing activities related to your personal data. This notice contains the following information:

  • Why and how do we use your personal data
  • What kind of information do we collect about you
  • Do we share information on you outside Missing-Link?
  • For how long do we store information on you?
  • How do we protect your personal data?
  • What are your rights related to personal data processing?
  • How to contact us?

Why and how do we use your personal data?

Regardless of whether you are representing our customer or supplier company, we at Missing-Link may collect your personal data in order to perform our obligations under the contract. Based on our legitimate interest to operate our daily business, we may use your personal data for following purposes:

  • Selling our goods or services to you
  • Procuring goods, services or external workforce from you
  • Invoicing or paying the good or service
  • Delivering or facilitating the delivery of the sold or procured good or service
  • Assessing and screening customers and suppliers by conducting due diligence
  • Providing customer support for sold goods or services
  • Notifying about the new features, updates, warranty or other information about the sold product
  • Controlling access to and securing our premises

What kind of information do we collect about you?

We primarily process personal data provided directly by you or generated through website tracking. Personal information we hold about you may include:

  • Personal identification data and contact information such as name, title, company, phone number and email address;
  • Financial information;
  • Information on the customer relationship, such as communication preferences, your product interests and the use of Missing-Link products and services;
  • Account login information including your user name and password;
  • Location information; and
  • Cookies and related technologies

Do we share information on you to others?

We use third parties, such as service providers, to collect, store and process personal data on our behalf. Such service providers are only allowed to process your personal data to the extent necessary for them to provide the service we have requested from them. As a main rule, they are not allowed to use your personal data for the benefit of their own business.

To protect your privacy, we require that all our service providers keep the personal data we provide them confidential and adequately secure. They are also required to abide by data processing agreements and applicable data protection legislation.

Additionally, Missing-Link may disclose and transfer your personal data within the Missing-Link group of companies.

For how long do we store information on you?

As a main rule, your personal data shall be deleted once it is no longer necessary for the purposes it was collected. However, please keep in mind, that we may have the right to hold onto your data even after the contract has ceased for litigation or audit purposes. Retention periods set out in national legislation may vary from country to country.

How do we protect your personal data?

Missing-Link uses robust measures to protect the personal data it holds. These measures include guidelines, procedures and protections meant to limit third party access to the data, but also measures taken to limit our own personnel’s and service providers’ access to data they do not need in their tasks. If you wish to learn more about the organizational and security measures at Missing-Link, please contact our Privacy Office.
What are your rights related to personal data processing?

As a data subject, you have the right to access the personal data we have collected on you and request that we erase or rectify any unnecessary, incomplete or outdated personal data.

As a registered Missing-Link customer, you may access and amend your contact details and other profile information at any time. If you wish to further exercise your rights relating to your personal data, please contact Missing-Link Privacy Office that will address your queries.

We will do our best to resolve any issue you might have related to our processing of your data. However, if you are not satisfied with our answers or actions, you may always turn to your national data protection authority.

How to contact us?

If you have any questions or requests regarding this Privacy Notice or the personal data we at Missing-Link hold about you, please contact our Privacy Office:

  • By email at dataprotection@missing-link.fi
  • If you are not able to send an email, you may also visit us in person at our offices.